Customer Service Representative (CSR) - Orlando, FL Rental

Customer Service Representative (CSR)

Summary/objective

A Customer Service Representative’s primary objective is to generate leads and leads from third party sources. CSRs also make outbound calls to targeted lists of contacts for current and former customers who have not rented equipment from us recently. CSRs will assist the pump specialists by qualifying Dodge reported projects for pump applications. In addition, CSRs make quality assurance calls to both rental and dealer customers and conduct marketing research as directed.

Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Generate a reliable volume of qualified leads for our sales teams
Generate a high quality lead product with a superior Win Rate
Communicate the details of leads generated through documenting in CRM and verbal communication with individual sales reps.
Maintain a high activity level
Provide accurate feedback on the quality of our services through Quality Assurance surveys.
Provide accurate information for market research projects
Competencies
Customer service aptitude
Data entry
Organization and follow up
Solid verbal and written communication
Supervisory responsibilities
None
Work environment
Environment is 100% phone work. This may be in space provided in a Synergy Equipment branch or in an established call center facility.
Physical demands
Prolonged periods of sitting at a desk and working on a computer.
Travel required
No overnight travel outside of initial training
Required education and experience
Customer service or sales experience primarily using the phone
Familiarity with CRM preferably Salesforce.com
High School diploma or equivalent
Preferred education and experience
4 year Bachelor Degree
6 months experience as a Sales Coordinator
Construction equipment experience preferred but not required
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO statement
Synergy is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Synergy Equipment
Address
Orlando, FL32810 USA
Industry
Business