Mobile Service Technician - Gabrielli Ford Truck Sales

Become the face of our Ford brand and our service experience with Ford Mobile Service. We are building something new and developing trusting relationships.

Join our team as we take our service lane out into the community. No day looks the same!

We are looking for a self-motivated automotive technician who is personable, dependable, and trustworthy. You will help us create and deliver light automotive services directly to customers. You will manage your day in the community traveling to appointments, performing services like recall replacements and oil changes.

All necessary tools are supplied, and the service van provided is fully equipped with state-of-the-art equipment to service customers.

You will gain training and certification as well as the personalized ongoing support from the training team, and career development that can prepare you for a path to other dealership opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

As a Mobile Service Technician, you will:

· Organize and prepare for the day’s appointments

· Engage with many different customers each day and represent the dealership and Ford Motor Company

· Apply hospitality skills by warmly greeting and engaging with customers

· Consult with the customer on work to be performed

· Perform a multi-point inspection

· Perform the work needed in a clean and efficient manner

· Commit to a leave-no-trace clean up

· Be a part of an amazing, cutting-edge team working to revolutionize the way we deliver our service experience!

KNOWLEDGE

· Write up RO, Tablet/technology, Customer Service Experience/Skills

SKILLS

· Oil change, Belts, Wiper Replacement, Multi-point inspection, Filter change, Tire Rotation, Fluid Change, Brake Pads, Battery Change

QUALITIES

· Open, Trustworthy, Personable, Neat appearance, Good communicator, Confident, Decisive, Organized, Conflict management, Dependable, Adaptable, Thorough, Safe Driver

SOFT SKILLS

· Consumer Centric

· Personable

· Organized

· Proficient Communication Skills

· Computer Savvy

· Ability to navigate a tablet to:

Perform Repair Order write up
Completion of Repair Order, and closing out Repair Order
Complete Multi-Point Inspection
Access PTS for all technical, vehicle capacities, specifications, and OASIS monitoring (searching for any Open FSA’s)
· Independent self-starter

TECHNICAL SKILLS

· Base Level Tech B/C

· Basic Electrical Knowledge

· Coach-Ability

· Quality Driven

· Scan Tool Usage

· IDS, FDRS, Generic Scanner (optional dealer preference)

· Ability to Program Modules, Perform DTC’s Retrieval, and Possible PIO interpretation

· High School Diploma required

· Certification from Mechanical Training a plus

· Mobile Service experience is a plus

PHYSICAL CAPABILITIES

· Ability to travel to customers daily

· Tech will be Bending, Squatting, and Laying on the Ground

· Physical stature that allows Under Vehicle services to be performed

· Easily and repetitively standing from a prone position

· Willingness to work in diverse weather conditions

· Physical strength to lift a tire onto the vehicle from a crouching position.

· Some Mobile Service Van repairs may necessitate the ability to lift between 75 and 100 pounds
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